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Standard Terms and Conditions

Application of Terms and Conditions
These terms and conditions apply to all contracts between you and us.

Interpretation
'We', 'us', 'our' means ERLING Verlag GmbH & Co. KG.
'You', 'your' means the person ordering products under these terms and conditions.
'Working days' means all days other than Saturdays, Sundays, and Public Holidays.
'Product' means the product or products you have ordered from us.
 

Before Placing an Order
Product Availability
Our availability information is updated regularly, but it is possible that in some instances a title may become unavailable between updates. In such cases, we will keep you informed about the progress of your order.

We will make every reasonable effort to deliver the products you have ordered within thirty days of the date of your order. If this is not possible, we will notify you and at your option agree a different delivery period or provide a substitute product of equivalent value. Alternatively, you may cancel your order in which case, if your payment card has been debited, we will refund you the purchase price.

On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.

The delivery times given are approximate and delays can sometimes occur. All delivery times quoted on this website are estimates only, these times are based on working days.

You will become the owner of the products you have ordered when the products have been delivered to you.
 
Price & Postage
Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under European VAT law. Delivery charges are extra.
 
Confirming the Order
In placing this order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them. Please note that all orders are made subject to our Standard Terms found here.
 
The Contract Between Us
After you have sent your order we will send an email to you summarising each order you have placed.

When your order has been packaged and is about to be posted to you we will debit your payment card with the total cost of your order.

Contracts formed between ERLING Verlag GmbH & Co. KG and users as a result of using this site shall be governed in all respects by German law and all such users hereby submit to the non-exclusive jurisdiction of the German courts.

No contract will subsist between you and ERLING Verlag GmbH & Co. KG for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This disclaimer does not affect your statutory rights as a consumer.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.
 
Restrictions
Before placing an order you must be aged 18 years or over.

In some instances we may decline to deliver parcels to PO addresses. We will contact you if we consider the PO address to be a problem.
 
Payment Details
We accept payment by Visa, MasterCard and JCB.

All product prices and delivery charges are shown in either in US-Dollar or Euro. Your payment card company will perform any currency conversion.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.
 
Changing Payment Card Details
Our system holds one credit card number for each account. All unfulfilled orders will be debited from the most recent card provided.
 
Once an Order Has Been Placed
Your Cancellation Rights
You may cancel your order before the delivery or within fourteen working days after the date of delivery by contacting our customer service team either by email at  juergen.lewald@zag-info.com quoting your order number. We will refund you the cost of your unwanted products and our delivery charges.

If you cancel your order within seven working days after the date of delivery, you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within thirty days of delivery. Provided you return the unwanted products unused and in the original packaging within thirty days of delivery, we will credit your payment card with the cost of the unwanted product and our delivery charges within thirty days of the date of cancellation.
 
Return of Faulty, Incorrect or Sub-standard Products
If the products you return are faulty, incorrect or damaged in transit to you or were supplied in substitution for the products you originally ordered, we will refund you the cost of the products, our delivery charges and your reasonable costs for returning the products to us. Please return such products to us with thirty days of delivery. Please refer to Making Returns below.
 
Price Increases
Although we update our database on a regular basis, publishers reserve the right to increase prices without prior notification. We will automatically notify you by e-mail should the price of the product you have ordered increase beyond the following guidelines.

1 – 100 US-Dollar/Euro - price increase above 20%
100 – 200 US-Dollar/Euro - price increase above 15%
201 US-Dollar/Euro and above - price increases above 10%

If price increases are within the guidelines indicated above we will dispatch the products without notice to save additional delays. You are not obliged to accept any price increase. You can cancel your order provided you comply with conditions outlined in Your Cancellation Rights. If you do not reply to the e-mail notifying a price change within 7 days, the products will be automatically dispatched to you. The publishers reserve the right to change prices listed without notice. All orders for products are subject to availability and ERLING Verlag GmbH & Co. KG reserves the right to refuse to supply to any individual or company.
 
Pricing Errors
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.
 
Consolidating Orders
If items that will usually be dispatched within 24 hours are ordered with items that are usually dispatched in 2 - 3 days the former may held in order to be dispatched with the latter. If you would prefer that these items are sent separately you should order the items separately, however additional postage costs will be incurred. Items not available for this consolidation process will be sent out as soon as they are received and any additional postage costs will be paid by ERLING Verlag GmbH & Co. KG.
 
Privacy Policy
To obtain full details of our Privacy Policy, please click here.

Limitation of Liability
We will not be liable to you: For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.
 
Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
 
Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with German law and the German courts shall have jurisdiction over any disputes between us.
 
Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.

This website is operated by ERLING Verlag GmbH & Co. KG, Klein Sachau 4, 29459 Clenze, registered in Germany number Amtsgericht Lüneburg HRB 120164, VAT registration number DE162544100, telephone number +49-5844-9711615.
 
Upon Receipt Of An Order
Seller Liability
The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.


Making Returns
Products may be returned: By post in accordance with the following procedure: Repackage the products securely within their original packaging and send the products together with the completed return form to us at:
 
 

Returns Department
ERLING Verlag GmbH & Co. KG
Klein Sachau 4
29459 Clenze
Germany

Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you. Your return delivery charges will be refunded by us if the return is made in accordance with the conditions mentioned above.

Refunds will be credited to your payment card.

If you are an overseas customer and you have received a damaged or faulty item please contact our customer support team so that we can give you a returns reference number. We do not accept liability for any returns which get lost in the post.
 
Complaints
We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Team via  juergen.lewald@zag-info.com.
 
Disclaimer
ERLING Verlag GmbH & Co. KG and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:  
The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.
All title(s) are ordered subject to availability and prices quoted by publishers are subject to change without notice due to circumstances beyond the control of ERLING Verlag GmbH & Co. KG. Should a price change outside the guidelines indicated here, we will contact you by e-mail and ask if you wish to proceed. You will have no obligation to purchase the title(s) at the new price quoted.
 
We reserve the right not to sell to trade customers for re-sale purposes. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of ERLING Verlag GmbH & Co. KG howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Although using the latest encrypted security software from the market leader Microsoft the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by ERLING Verlag GmbH & Co. KG.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

Contracts formed between ERLING Verlag GmbH & Co. KG and users as a result of using this site shall be governed in all respects by German law and all such users hereby submit to the non-exclusive jurisdiction of the German courts.

No contract will subsist between you and ERLING Verlag GmbH & Co. KG for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of Germany, in its entirety and will be subject to the jurisdiction of the German courts.

This disclaimer does not affect your statutory rights as a consumer.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.
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Zeitschrift für Arznei- und Gewürzpflanzen